- The role is titled "Operations Representative".
- The main responsibility is to assist the Carrier Sales Department and Customer Service Department in dispatching, tracking loads, and acting as a point of contact for carriers once freight is booked. 
- Tasks can include updating carrier information, dispatching drivers, and monitoring shipments in transit until their delivery.
- The representative is relied upon to enter accurate information regarding the status of loads.
- The employee will be expected to apply their experience to solve problems related to freight shipments.
- Other duties include providing detailed and accurate shipment information to clients and departments, monitoring the status of shipments, and performing data updates.