An Operations Representative assists the Carrier Sales Department and Customer Service Department in the dispatching, tracking of loads and act as the main point of contact for carriers once the freight is booked. This includes, but is not limited to updating carrier information, dispatching drivers, and monitoring shipments in transit until delivery. Operations Representatives are relied upon to enter accurate information regarding the status of loads. At this level, an associate will be asked to apply their experience to solve problems that arise with freight shipments.